eBizWiz CRM is the best Customer Relationship Management (CRM) & Sales And Customer Support Team Automation software product that help Companies Increase Productivity and Profits.

A TRULY web based product, eBizWiz CRM is built to efficiently assist Front Office and Back Office teams to Increase Sales and Improve Service with Integration of 3 Customer facing functions:

Pre-Sales

• I want to set and monitor Target Vs Achievement.
• I want to know which marketing promotion mode generates most inquiries and orders.
• I want to give follow-up reminders - sales person-wise.
• I want to know open inquiries - By Sales person, Sales Stage
• I want to update Sales activities on a Mobile device.
• I want to analyze the reasons for lost Inquiries.
• I want a list of open quotations - sales person-wise.

Sales

• I want to send Order Confirmation to Customers against Quotations won.
• I want to update Order execution status on a Mobile device.
• I want to know pending orders with reasons - customer-wise.
• I want to place Orders / Indent on Suppliers, Manufacturers, Branch, Factory.
• I want to maintain and optimize Sales and Service inventory - Branch-wise.
• I want a real-time consolidated Branch-wise Sales report - by City, Period.
• I want to know Sales Person-wise Outstanding Payment.

After Sales Service

• I want a list of calls that are pending for parts.
• I want to auto-escalate pending calls.
• I want to know the most frequently replaced spares.
• I want to align PM schedule with my company's service operations.
• I want to monitor Service Response-Time, Down-time, Engineer's efficiency
• I want to update Service activities, Request Spares, take Customer's sign and Prepare Service Report & Repair Estimate on a Mobile device.
• I want to send reminders to customers prior to Warranty / AMC expiry.