I want a list of calls that are pending for parts.
While updating the service call status, eBizWiz CRM also allows the user to input a pending reason and also select spare part for which the call is pending. In a single report the user will be able to generate a list of calls pending for parts and a consolidated quantitative analysis of parts required.
I want to auto-escalate pending calls.
By a simple screen you can define a Call Escalation Matrix that is Time-based and "Escalated To". Up to service call completion, this Call Escalation Matrix is automatically applied to each service call. When the criteria matches the escalation parameters, the service call will be automatically escalated to designated user. Escalated calls report is also available.
I want to know the most frequently replaced spares.
When the call is completed, all spares used to complete the call are recorded. A user will be able to generate reports of spare part consumption for In-Warranty, Under AMC and Chargeable Calls.
I want to align PM schedule with my company's service operations.
When a Warranty Sales transaction / AMC is entered, the Preventive Maintenance Visit to be provided for each Product serial number is captured. Depending on the Warranty/AMC period and the number of PM Visits a schedule is automatically prepared. User can also re-schedule this PM Visit Call. On the day of actual PM Visit, eBizWiz CRM will automatically generate a PM Service Call which can then be allotted to your Service Person along with normal service calls.
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I want to monitor Service Response-Time, Down-time, Engineer's efficiency
Data Analytics is one of many strengths of eBizWiz CRM. Based on data collected, reports to monitor service operations can be extracted.
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I want to update Service activities, Request Spares, take Customer's sign and Prepare Service Report & Repair Estimate on a Mobile device.
With the advent of mobile device in our day to day lives, all field service activities can be carried out with ease on mobile device using eBizWiz CRM.
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I want to inform customers prior to Warranty / AMC expiry.
Using a simple interface, the user responsible for this activity can extract a report of Customers whose Warranty and AMC is expiring in subsequent period. Email and Quotation for AMC sign-up/renewal can be generated for these customers.
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