eBizWiz CRM Call Center Module

eBizWiz CRM Call Center module will enable your Company to capture all the Customer issues related to the product purchased.

You will able to allocate and monitor these calls till the time they are resolved. Pending reasons can be given to monitor pending issues.

Complete history of the product and all interactions with the customer are recorded using this module.

Information captured in eBizWiz CRM Call Center module

• CRM Complaint Ticket Number and date
• Call type
• Customer Name, contact person, address, telephone numbers, zone and region
• Model Number
• Serial Number
• Warranty / Contract number
• Warranty / Contract end date
• Complaint details
• Special instructions
• Appointment date and time
• Allocated to
• Type of visit
• Service date and time spent
• Engineer name
• Conveyance charges
• Defects found and Repairs done
• Spare part used and quantity

Reports generated in eBizWiz CRM Call Center module

• CRM Call Complaint register
• Repeated calls in a particular period
• Pending calls analysis
• Complaint analysis
• Defect analysis By Product, Model
• Spares consumption by Product, Model
• Monthly service and quality analysis
• Engineer productivity and response time
• Service invoice register
• Customer feedback analysis
• Service history

Document Generated in eBizWiz CRM Call Center module

• Service Call Sheet
• Service Invoice

Value Proposition of eBizWiz CRM Call Center module

• Better Customer handling
• Proactive Customer service
• Increased service revenue
• Efficient service
• In-depth service analysis
• Improved service spares management
• Analyse Customer satisfaction
• Cross-sell, Up-sell Products and Services
• Offer Customer loyalty schemes